DELIVERY & RETURNS

RETURN POLICY

We accept returns for up to 14 days after receipt of your purchase.
Return items must be sent back in their original packaging, with store tags attached.
Sorry, but we cannot take back personal items such as underwear, make-up and body jewelry.
We will not be able to accept returns on swimwear purchases.
When returning footwear, shoes must be placed in the manufacturer’s shoebox, then inside of a separate shipping box.
Do not write on the manufacturer’s shoebox, tape it closed, or use it as a shipping box.
Footwear returns will not be accepted unless both the shoes and shoebox are undamaged.
Fragrances may only be returned if they are still sealed in their original packaging.

To send an item back to us, please enclose the UROCKCOUTURE.COM invoice which arrived with your package.
You may use any shipper you like, but we recommend purchasing tracking and insurance, as UROCKCOUTURE.COM cannot be responsible for lost return shipments.
You are also responsible for the return shipping fee. Send your package to:

UROCKCOUTURE.COM – Returns Dept.
928 Ocean Drive, Miami Beach
Florida, 33139

Once we receive your return package, please allow 1-2 weeks for processing. We will send you an email notification when your refund has been processed. Your refund will be issued according to the payment method you selected for the original order. Shipping fees are non-refundable. There’s a 15% restocking fee for all return.


EXCHANGES

Due to our rapidly changing store inventory, UROCKCOUTURE.COM does not process exchanges.
We suggest that you send your merchandise back to us for a refund, and place a new order with us at any time.


UROCKCOUTURE.COMS Walk-in Stores

• Are there items sold on UROCKCOUTURE.COM that are also available at UROCKCOUTURE.COM’s walk-in stores?

Answer: UROCKCOUTURE.COM is owned and operated separately from the UROCKCOUTURE.COM’s walk-in stores.
While we carry many of the same brands and items as the stores, our selection and prices will not be exactly the same.

• If I buy an item online, can I return it at one of the UROCKCOUTURE.COM’s walk-in stores?

Answer: Sorry, but if you place your order online, your merchandise must be mailed back to us for returns processing.
You will not be able to take it to one of the walk-in stores in your area.